Privacy Policy

We collect personal information that you provide directly to us, including:

• Name, phone number and email address (when you submit an enquiry)
• Property address, postcode and suburb (when provided for delivery estimation)
• Intended use, occupancy details and cottage preferences (when provided in the project qualification form)
• Council or permit status, access description, and budget information
• Communications between you and our team (phone calls, emails, messages)

We also collect technical information automatically when you visit our website, including IP address, browser type, device information, and pages visited. This is used for analytics and website improvement.

We use your personal information to:

• Respond to your enquiry and provide product information
• Assess your property suitability and provide delivery estimates
• Prepare quotes and proposals for cottages and optional extras
• Manage your order, production scheduling, delivery and installation
• Provide after-sales support and warranty services
• Communicate with you about your project
• Improve our products, services and website

We do not sell your personal information. We may share your information with:

• Manufacturing partners — for production and quality control purposes
• Transport and installation providers — for delivery logistics
• Finance brokers — only if you request finance assistance and provide consent
• Building surveyors or town planners — only if engaged for your project
• IT and service providers — for website hosting, email delivery and analytics

We only share the minimum information necessary for the intended purpose. Third parties are expected to handle your information in accordance with the Privacy Act 1988 (Cth).

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and reporting requirements.

Enquiry information is typically retained for 24 months. Customer order and warranty information is retained for the warranty period plus 7 years. You may request deletion of your personal information at any time, subject to legal retention obligations.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Complain about how we handle your personal information

To exercise any of these rights, contact us using the details below.

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure or loss. This includes secure storage, access controls, and encrypted transmission where applicable.

However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your information.

If you have a question about privacy or wish to exercise your rights, please contact:

Homes and Domes Victoria Pty Ltd
109 Archer Street, Shepparton VIC 3630
Phone: (03) 4804 6038
Email: sales@homesanddomes.com.au